Refund and Return Policy

Thank you for purchasing instrumentals and services from M100 Productions. We strive to provide high-quality products and services. Please read our refund and return policy carefully.

Instrumentals

Due to the nature of digital products, all sales of instrumentals are final and non-refundable. Once an instrumental has been downloaded, we cannot offer a refund or exchange. This policy is in place to protect our intellectual property and ensure fair compensation for our producers.

However, if you experience technical issues with the download or the instrumental file, please contact us at support@m100productions.com within 7 days of your purchase. We will do our best to resolve the issue, which may include providing a replacement file or offering technical support.

Services

For music production services, our refund policy is as follows:

• Cancellation Before Commencement: If you cancel a service before we have started working on it, you will receive a full refund.
• Cancellation After Commencement: If you cancel a service after we have started working on it, you may be eligible for a partial refund, depending on the amount of work completed. The refund amount will be determined on a case-by-case basis.
• Dissatisfaction with Service: If you are not satisfied with the quality of the service, please contact us at support@m100productions.com within 7 days of receiving the completed service. We will work with you to address your concerns and make reasonable revisions. If we are unable to resolve the issue to your satisfaction, we may offer a partial refund.

All refund requests for services must be submitted in writing to support@m100productions.com and include a detailed explanation of the reason for the request.

Exceptions

We may make exceptions to this policy in certain circumstances, such as:

• Fraudulent Transactions: If we determine that a transaction was fraudulent, we will issue a full refund.
• Technical Errors: If a technical error on our part resulted in an incorrect charge or a failure to deliver a product or service, we will issue a full refund.

How to Request a Refund

To request a refund, please contact us at support@m100productions.com with the following information:

• Your name
• Your email address
• Order number
• Date of purchase
• Reason for refund request

We will review your request and respond within 7 business days.

Changes to This Policy

We reserve the right to modify this refund and return policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.

Contact Us

If you have any questions about this refund and return policy, please contact us at:

support@m100productions.com